Privacy Policy
At The SOHO Hotel, we are committed to protecting the privacy of our guests and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through our hotel operations, website, and other services. By interacting with us, you consent to the practices described in this Privacy Policy.
Collection of Personal Information
1.1 Types of Information: We may collect various types of personal information, including but not limited to:
Contact information (name, address, email address, phone number)
Identification information (passport or driver's license details)
Payment details (credit card information)
Reservation details (arrival and departure dates, room preferences)
Guest preferences and special requests
Phone call logs
Internet traffic meta data logs
1.2 Methods of Collection: We collect personal information through various means, including:
Direct interactions (when you make a reservation, check-in, or communicate with our staff)
Online bookings through our website or third-party booking platforms
Guest surveys, feedback, and comment cards
CCTV surveillance for security purposes
Network device logs
Cookies and similar technologies when you visit our website
Use of Personal Information
2.1 Purpose: We use personal information for the following purposes:
Providing and managing hotel accommodation and services
Processing reservations, payments, and invoices
Responding to inquiries, requests, or complaints
Communicating with guests about their stay or upcoming promotions
Administering loyalty programs and rewards
Conducting market research and analyzing guest preferences
Complying with legal obligations and regulations
2.2 Direct Marketing: With your consent, we may use your personal information for direct marketing purposes, including sending promotional offers and newsletters. You can opt out of receiving such communications at any time.
Disclosure of Personal Information
3.1 Third Parties: We may share personal information with third parties in the following circumstances:
Service Providers: We may engage trusted service providers who assist us in delivering our services, such as payment processors, IT support, marketing agencies, and housekeeping services. These providers are bound by confidentiality obligations and only access personal information necessary to perform their functions.
Business Transfers: If we undergo a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to confidentiality and legal requirements.
Legal Compliance: We may disclose personal information when required by law, legal proceedings, investigations with law enforcement, anti-fraud measures or government authorities.
3.2 International Transfers: In certain cases, personal information may be transferred to, and processed in, other countries where data protection laws may differ. We will take appropriate measures to ensure your personal information receives adequate protection.
Data Security
4.1 Security Measures: We implement reasonable security measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.
4.2 Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
5.1 Access and Correction: You have the right to access, correct, or update your personal information held by us. If you need assistance, please contact us using the information provided below.
5.2 Opt-Out: You may opt out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian. If you believe we have inadvertently collected personal information from a child, please contact us to request its deletion.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review the policy periodically for any updates. The revised policy will be effective immediately upon posting on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:
The SOHO Hotel
264 Flinders Street, Adelaide SA 5000
reception@thesohohotel.com.au
We will respond to your inquiries and requests as promptly as possible.
By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.
End of Privacy Policy.
